What to do if delivery shows an error

What this guide covers

Use the release detail and review information to identify the next safe action.

NORTH tracks the release lifecycle separately from each store. A release can be approved in NORTH while individual destinations are still processing, live, delayed, or requiring attention.

Before you start

• Open the exact release you want to inspect.
• Check both the overall release status and the Delivery tab.
• Keep the requested release date in mind when evaluating timing.
• Do not assume every store updates at the same time.

Step by step

1. 01

   Open the release and read the current status message.

2. 02

   Check whether the issue is release-wide or limited to one store.

3. 03

   Correct editable information when NORTH provides a revision path.

4. 04

   Contact support with the release title and visible error if the platform does not provide a self-service fix. After the action, return to Delivery and confirm the visible status changed as expected.

Check your work

• The expected stores are selected.
• The release has cleared NORTH review.
• Store-specific statuses are progressing normally.
• Any revision or error message has been addressed on the existing release.

Common mistakes to avoid

• Treating one delayed store as a release-wide failure.
• Submitting a duplicate because one destination is slow.
• Assuming Approved means every store is already live.
• Expecting takedowns and updates to complete simultaneously across stores.

What happens next

Keep checking the Delivery tab until the destinations you care about confirm their state. Contact support when a store remains unresolved beyond normal processing and no self-service action is available.

If the result on screen does not match what this guide describes, stop before creating duplicate catalog records or repeating a financial action. Use the visible status and error information when contacting NORTH support.