NORTH HELP CENTER

All guides

Browse 97 detailed guides covering the full platform.

Every guide

97 articles
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What NORTH is and how distribution works

A complete overview of how NORTH moves a release from your workspace to stores and keeps reporting connected afterward.

Getting started · 6 min read
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Create your NORTH account

Start with an account, confirm your identity information, and enter the workspace flow.

Getting started · 6 min read
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Choose an artist or label workspace

Pick the workspace structure that best matches how you distribute and manage catalog.

Getting started · 6 min read
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A tour of the NORTH dashboard

Learn where releases, artists, labels, analytics, royalties, audience data, and settings live.

Getting started · 7 min read
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Your first release checklist

Everything to have ready before you begin building your first release.

Getting started · 7 min read
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Navigate your workspace

Move between catalog, reporting, and settings without losing the context of your workspace.

Getting started · 6 min read
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Creating your first release

Build a release from metadata through tracks, stores, review, and submission.

Releases · 7 min read
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Choose Single, EP, or Album

Select the release type that matches your project and track count.

Releases · 6 min read
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Save and return to a release draft

Keep unfinished release work in NORTH and continue later.

Releases · 6 min read
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Schedule a release date

Choose a target date and understand why submitting early matters.

Releases · 6 min read
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Distribute previously released music

Enter original release information correctly when moving or re-delivering an existing recording.

Releases · 6 min read
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Edit a release before submission

Update any draft field while the release is still being prepared.

Releases · 6 min read
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Edit release metadata after submission

Understand what can change once a release is already under review or in delivery.

Releases · 6 min read
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Use the release details page

Read release status, metadata, delivery information, identifiers, and royalty split information in one place.

Releases · 7 min read
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Add a featured artist to a release

Credit featured artists correctly at the release or track level.

Releases · 6 min read
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Understand UPCs and ISRCs in NORTH

Know which identifier belongs to the release and which belongs to each recording.

Releases · 6 min read
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Upload requirements for audio, artwork, and metadata

Prepare files and release information so the builder can validate them cleanly.

Audio & metadata · 6 min read
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Upload track audio

Attach the final audio master to each track in the release builder.

Audio & metadata · 6 min read
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Format track titles and versions

Keep the title field clean and use version information only when it is genuinely part of the release.

Audio & metadata · 6 min read
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Mark explicit content correctly

Use the explicit setting when lyrics or content require an explicit-content designation.

Audio & metadata · 6 min read
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Add contributors and credits

Credit producers, performers, engineers, and other contributors accurately.

Audio & metadata · 6 min read
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Enter songwriters, composers, and publishers

Provide composition information and ownership shares where the builder requests it.

Audio & metadata · 6 min read
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Choose genres and languages

Use metadata categories that accurately describe the release and its lyrics.

Audio & metadata · 6 min read
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Enter copyright and phonographic copyright lines

Add accurate ownership information for the release and sound recording.

Audio & metadata · 6 min read
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Prepare release cover artwork

Create artwork that is clear, professional, and consistent with the release metadata.

Artwork & content rules · 6 min read
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Fix a rejected cover image

Work through the most common reasons artwork needs revision.

Artwork & content rules · 6 min read
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Release music that contains samples

Confirm you have permission to distribute every sampled element before submission.

Artwork & content rules · 6 min read
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Distribute a cover song

Understand the difference between recording a cover and using someone else’s recording.

Artwork & content rules · 6 min read
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Distribute AI-assisted content

Use AI tools only when you can demonstrate the rights needed to release the resulting content.

Artwork & content rules · 6 min read
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Use public-domain material

Confirm that material is genuinely public domain in the places where you plan to distribute it.

Artwork & content rules · 6 min read
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What to do when you do not fully own the content

Only submit material you are authorized to distribute.

Artwork & content rules · 6 min read
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How review and delivery work

Understand what happens after you submit a release to NORTH.

Delivery & store statuses · 6 min read
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Understand release statuses

Know what Draft, In review, Approved, Delivering, Live, Rejected, and Taken down mean.

Delivery & store statuses · 7 min read
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Read store-by-store delivery status

See whether each destination is waiting, processing, delivered, or needs attention.

Delivery & store statuses · 6 min read
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Why a release can be live on one store before another

Store processing is independent, so availability can appear at different times.

Delivery & store statuses · 6 min read
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Request a takedown

Ask NORTH to remove a distributed release from stores.

Delivery & store statuses · 6 min read
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What to do if delivery shows an error

Use the release detail and review information to identify the next safe action.

Delivery & store statuses · 6 min read
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Update a release after it is live

Understand why live catalog changes may need careful handling.

Delivery & store statuses · 6 min read
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Understanding royalties, earnings, and splits

See how NORTH keeps the release royalty allocation connected to the catalog and reporting.

Royalties & splits · 7 min read
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Set up royalty splits

Divide a release royalty allocation between the release owner and collaborators.

Royalties & splits · 7 min read
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Add a collaborator to a release split

Give another payee a defined percentage of the release allocation.

Royalties & splits · 7 min read
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Accept your royalty split invitation

Complete the email-based acceptance step after NORTH approves a release.

Royalties & splits · 7 min read
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Edit splits after a release is approved

Update collaborator percentages from the release details page when split editing is available.

Royalties & splits · 7 min read
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Why a split must total 100%

NORTH requires a complete allocation before a split can be saved.

Royalties & splits · 6 min read
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Choose the right email for a split collaborator

Use an address the collaborator personally controls so they can receive and accept accounting invitations.

Royalties & splits · 6 min read
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A split acceptance email is missing

Troubleshoot a missing accounting invitation for a release owner or collaborator.

Royalties & splits · 6 min read
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How payouts work

Understand how NORTH connects earnings to the secure payment setup managed by our accounting partner.

Earnings & payouts · 6 min read
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Read earnings statements

Understand reporting periods, status, imported date, provider label, and net earnings.

Earnings & payouts · 6 min read
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Why earnings are not real-time

Stores report revenue on their own accounting schedules, so earnings appear later than streams.

Earnings & payouts · 6 min read
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Understand payout statuses

Track payout requests and completed payments from the Royalties page.

Earnings & payouts · 6 min read
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Recognize legitimate payment setup steps

Keep sensitive payout information inside the secure accounting flow.

Earnings & payouts · 6 min read
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How collaborator payments work with splits

Each payee completes their own acceptance and payment setup for the share assigned to them.

Earnings & payouts · 6 min read
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Update payment details

Use the secure accounting flow whenever your payee or payment information needs to change.

Earnings & payouts · 6 min read
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How analytics and reports work

Use NORTH to understand streams, downloads, saves, platforms, releases, tracks, and markets.

Analytics & reports · 6 min read
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Streams and analytics versus earnings

Performance analytics and financial statements are related but arrive on different schedules.

Analytics & reports · 6 min read
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View analytics by store

Compare reported performance across supported streaming and download partners.

Analytics & reports · 6 min read
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View analytics by release

See which releases are producing the strongest reported activity.

Analytics & reports · 6 min read
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View analytics by track

Compare individual recordings across your catalog.

Analytics & reports · 6 min read
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View analytics by market

Understand where reported listening activity is coming from geographically.

Analytics & reports · 6 min read
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Why a teammate may see different analytics

Workspace permissions and catalog scope can limit the data visible to a team member.

Analytics & reports · 6 min read
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Managing your artist profiles

Keep artist identities and connected store profile IDs organized inside NORTH.

Profiles & artist pages · 6 min read
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Create an artist profile

Add an artist identity to your NORTH catalog before or during release creation.

Profiles & artist pages · 6 min read
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Connect a Spotify artist profile

Associate the correct Spotify identity with a NORTH artist record.

Profiles & artist pages · 6 min read
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Connect an Apple Music artist profile

Associate the correct Apple Music identity with a NORTH artist record.

Profiles & artist pages · 6 min read
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A release landed on the wrong artist page

Gather the right identity information so NORTH can help correct a profile mismatch.

Profiles & artist pages · 6 min read
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Change an artist name

Plan a catalog-wide identity change carefully because stores treat artist identity as more than plain text.

Profiles & artist pages · 6 min read
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Invite a team member

Give someone access to your NORTH workspace without sharing your own login.

Teams & permissions · 6 min read
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Understand team roles

Use owner, admin, and scoped member access to keep workspace responsibilities clear.

Teams & permissions · 6 min read
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Control catalog permissions

Choose whether a teammate can view or edit artists, labels, releases, and catalog data.

Teams & permissions · 6 min read
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Control financial and royalty access

Limit sensitive earnings information to teammates who need it.

Teams & permissions · 6 min read
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Limit a teammate to selected artists or labels

Scope access so a teammate works only with the catalog they are responsible for.

Teams & permissions · 6 min read
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Remove a team member

Revoke workspace access when someone no longer needs it.

Teams & permissions · 6 min read
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Create a label profile

Add a label identity to your NORTH catalog and use it consistently on releases.

Label management · 6 min read
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Choose the label name on a release

Use a label name you control and keep it consistent across the catalog.

Label management · 6 min read
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Organize a label roster

Use artist and label records together to keep releases attached to the right identities.

Label management · 6 min read
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Run a label workspace

Use one workspace for catalog, delivery, analytics, royalties, and team access across a roster.

Label management · 7 min read
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Manage multiple label names

Keep distinct label identities organized when your workspace controls more than one imprint.

Label management · 6 min read
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Creating smart links and promo pages

Create a shareable release destination from eligible NORTH releases.

Smart links & promo tools · 6 min read
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Which releases can use a smart link

Understand when NORTH can create a release link and populate store destinations.

Smart links & promo tools · 6 min read
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Share a NORTH smart link

Use one URL across social profiles, bios, campaigns, and direct promotion.

Smart links & promo tools · 6 min read
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Promote a release before release day

Use your release page as the central destination while the release is still upcoming.

Smart links & promo tools · 6 min read
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A smart link is missing a store

Store links can appear at different times as destinations process a release.

Smart links & promo tools · 6 min read
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Understand master ownership with NORTH

NORTH distribution does not require you to give up ownership of your master recordings.

Rights, claims & disputes · 6 min read
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Understand Content ID eligibility

Content identification systems have stricter rights requirements than ordinary music delivery.

Rights, claims & disputes · 6 min read
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Resolve a content claim

Gather ownership evidence and the release information needed to investigate a claim.

Rights, claims & disputes · 6 min read
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What rights documentation to keep

Maintain records that show you are authorized to distribute the music and artwork you submit.

Rights, claims & disputes · 7 min read
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Handle an ownership dispute between collaborators

Pause unilateral changes and resolve ownership clearly before asking NORTH to alter a disputed release.

Rights, claims & disputes · 6 min read
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Manage account settings

Keep personal and workspace information current.

Account & workspace · 6 min read
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Change or reset your password

Use the authentication flow to regain access without sharing credentials.

Account & workspace · 6 min read
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Switch between workspaces

Move between organizations when your account belongs to more than one NORTH workspace.

Account & workspace · 6 min read
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Manage NORTH notifications

Understand which release, team, and account events can create email or in-product updates.

Account & workspace · 6 min read
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Request account closure

Contact NORTH when you need to close a workspace or account safely.

Account & workspace · 6 min read
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NORTH distribution guidelines

Understand the baseline standards releases must meet before delivery.

Policies & guidelines · 7 min read
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Content NORTH may refuse to distribute

Some content can be rejected because it is unlawful, deceptive, infringing, abusive, or incompatible with store rules.

Policies & guidelines · 6 min read
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Do not use artificial streaming or engagement

Artificial activity can cause withheld revenue, removal, account action, or store penalties.

Policies & guidelines · 6 min read
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Protect account and collaborator information

Use NORTH and accounting workflows without exposing passwords, banking information, or tax records unnecessarily.

Policies & guidelines · 6 min read
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Read the NORTH distribution agreement

Understand commission, rights, delivery authority, takedowns, warranties, and other legal terms.

Policies & guidelines · 6 min read
Still need help?

Talk to NORTH support.

Send the release title, the action you were trying to complete, the visible status or error, and any non-sensitive screenshots that help explain the problem.

Contact support