Update a release after it is live

What this guide covers

Understand why live catalog changes may need careful handling.

NORTH tracks the release lifecycle separately from each store. A release can be approved in NORTH while individual destinations are still processing, live, delayed, or requiring attention.

Before you start

• Open the exact release you want to inspect.
• Check both the overall release status and the Delivery tab.
• Keep the requested release date in mind when evaluating timing.
• Do not assume every store updates at the same time.

Step by step

1. 01

   Open the release details and identify exactly what needs to change.

2. 02

   Use a self-service edit when NORTH makes that field available.

3. 03

   For changes that affect store-delivered metadata or identity, contact support rather than creating a conflicting duplicate.

4. 04

   Allow stores time to process an accepted update. After the action, return to Delivery and confirm the visible status changed as expected.

Check your work

• The expected stores are selected.
• The release has cleared NORTH review.
• Store-specific statuses are progressing normally.
• Any revision or error message has been addressed on the existing release.

Common mistakes to avoid

• Treating one delayed store as a release-wide failure.
• Submitting a duplicate because one destination is slow.
• Assuming Approved means every store is already live.
• Expecting takedowns and updates to complete simultaneously across stores.

What happens next

Keep checking the Delivery tab until the destinations you care about confirm their state. Contact support when a store remains unresolved beyond normal processing and no self-service action is available.

If the result on screen does not match what this guide describes, stop before creating duplicate catalog records or repeating a financial action. Use the visible status and error information when contacting NORTH support.