Why earnings are not real-time

What this guide covers

Stores report revenue on their own accounting schedules, so earnings appear later than streams.

NORTH shows royalty reporting in the platform, while secure payee onboarding and withdrawals are completed through the separate beneficiary portal reached from your accounting email.

Before you start

• Keep access to the email used for your royalty allocation.
• Do not send tax, identity, or payment credentials through ordinary support messages.
• Complete the beneficiary portal setup when you receive the split email.
• Understand that store financial reporting arrives after the listening activity it represents.

Step by step

1. 01

   Use Analytics for performance data and Royalties for finalized or reportable earnings.

2. 02

   Expect a delay between a stream and the statement that eventually includes its revenue.

3. 03

   Review the statement period rather than assuming the import date is the earning date.

4. 04

   Contact support only when a statement appears incomplete after the relevant reporting period has been received. Keep payment and tax details inside the secure beneficiary portal rather than ordinary email or support messages.

Check your work

• Your beneficiary portal account is active.
• Your release allocation is accepted.
• Monthly earnings appear as reporting is processed.
• Your payout method is ready before you request an eligible withdrawal.

Common mistakes to avoid

• Expecting earnings to update in real time.
• Confusing NORTH analytics with finalized royalty reporting.
• Waiting for NORTH to create the beneficiary portal account for you instead of completing the email flow.
• Trying to withdraw before the available balance reaches the payout minimum.

What happens next

Monitor monthly earnings in the beneficiary portal. When your available balance reaches $50, you can request a withdrawal through PayPal from the portal.

If the result on screen does not match what this guide describes, stop before creating duplicate catalog records or repeating a financial action. Use the visible status and error information when contacting NORTH support.