Change or reset your password

What this guide covers

Use the authentication flow to regain access without sharing credentials.

Account and workspace settings control sign-in security, profile information, notifications, team access, and organization-level preferences.

Before you start

• Use the account you actually want to modify.
• Keep access to the account email.
• Review team access before making organization-wide changes.
• Never share passwords or verification codes with support.

Step by step

1. 01

   From the sign-in screen, choose the password recovery option when needed.

2. 02

   Use the email sent to your account address to continue the secure reset flow.

3. 03

   Choose a new password that you do not reuse elsewhere.

4. 04

   Sign in again and keep your account email secure.

Check your work

• Account email and profile information are current.
• Password and recovery access are secure.
• Workspace settings apply to the intended organization.
• Team invitations and permissions are still appropriate.

Common mistakes to avoid

• Changing the wrong workspace.
• Sharing credentials with a teammate.
• Losing access to the recovery email.
• Assuming a profile change automatically changes live store metadata.

What happens next

Keep account and team information current, especially when ownership or staff responsibilities change.

If the result on screen does not match what this guide describes, stop before creating duplicate catalog records or repeating a financial action. Use the visible status and error information when contacting NORTH support.