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Policies & guidelines

Do not use artificial streaming or engagement

Artificial activity can cause withheld revenue, removal, account action, or store penalties.

What this guide covers

Artificial activity can cause withheld revenue, removal, account action, or store penalties.

NORTH policies and store rules protect the catalog from rights violations, artificial activity, misleading metadata, prohibited content, and delivery practices that can create downstream penalties.

Before you start

  • Read the current distribution agreement.
  • Make sure you have rights to everything you submit.
  • Avoid artificial streaming, fake engagement, or guaranteed-placement services.
  • Ask support before submission when a policy question is unclear.

Step by step

  1. 01

    Do not buy guaranteed streams, listeners, saves, followers, or playlist placements that rely on artificial activity.

  2. 02

    Do not operate bots, click farms, or automated streaming loops.

  3. 03

    Use legitimate promotion focused on real audiences.

  4. 04

    If a promoter promises unrealistic guaranteed performance, treat it as a risk to your catalog.

Check your work

  • Metadata truthfully represents the release.
  • You control the required rights.
  • Promotion methods do not manipulate store systems.
  • Any special content type follows applicable store requirements.

Common mistakes to avoid

  • Buying streams or bot activity.
  • Submitting content under an identity you do not control.
  • Using unauthorized artwork or samples.
  • Treating approval as permission to violate store rules later.

What happens next

Revisit policy guidance when your content, rights arrangement, or promotional strategy changes.

If the result on screen does not match what this guide describes, stop before creating duplicate catalog records or repeating a financial action. Use the visible status and error information when contacting NORTH support.

Still need help?

Talk to NORTH support.

Send the release title, the action you were trying to complete, the visible status or error, and any non-sensitive screenshots that help explain the problem.

Contact support